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February 8, 2010  
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Tim Hortons bans complaining customer
By QMI Agency


Jimmy Craig said that the Tim Hortons near him brews up 'brown, burnt water.' (CBC)




Jimmy shows off his 'officially banned' notice
Tim Hortons defends customer ban

Jimmy Craig complained about his coffee one too many times.

The St. Andrews, N.B., man has been banned permanently from his local Tim Hortons, as well as the one in neighbouring St. Stephen.

Craig had complained about his decaffeinated coffee's burnt taste.

"It was like brown, burnt water," he told CBC. "I almost, you know, got sick in the sink."

After meetings with the store manager, the store owner and corporate office, Craig finally received a letter banning him under province's trespass act.

Staff and management at the St. Andrews Tim Hortons are declining comment on the issue.

However, store owner Edwin Dow told CBC that Craig was upsetting his employees with his continued complaints, and that staff went out of their way to satisfy him, even brewing fresh pots on request.

Craig - who is now brewing his java at home - is contacting a lawyer in an attempt to have the ban overturned.



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