An Oshawa mom holds the cellphone that was loaned to her daughter by Bell while hers was being fixed. (DAVE ABEL/QMI Agency)

TORONTO - Bell is hard core.

Well, one of their loaner phones was at least.

An Oshawa, Ont., mother is irate after her 16-year-old daughter unwittingly showed her 5- and 7-year-old brothers a pornography video on the cellphone that was loaned to her by Bell while hers was being fixed.

As if the 30 minutes worth of images - divided into seven movies - weren't enough, the Toronto police officer said Thursday she was still waiting for the cellphone giant to resolve the issue more than three weeks after she first called them about it.

"I'm furious at what happened but I'm even more furious now that they've just not even bothered to call me back," the cop said, asking that her name and her daughter's not be published. "This is serious."

It was Aug. 18 that the mother took her daughter's BlackBerry Bold to the Bell store in Oshawa Centre, east of Toronto, for repairs, she said.

The next day, she got a call at work from her daughter who said she had made a funny video of her and her friends on the loaner phone, but when she went to show her younger brothers, the sights and sounds of sex started playing instead.

"It was like hard core. I'm talking four guys, one girl porn," the cop said. "I honestly was disgusted ... she (my daughter) has never seen that and 5- and 7-year-olds, they don't understand."

When the cop called Bell customer service on Aug. 20, an employee told her she should go back to the Oshawa store and "find out what their procedures are in regards to erasing stuff off phones," she said. "And I said to her, 'Wow, isn't that your job?'"

In the days that followed, the mother said she made several unsuccessful attempts to get an explanation from Bell.

At one point, someone from the "executive office" called her back to say the "appropriate person" would get back to her, she said.

As of Thursday afternoon, that person still hadn't called back.

The manager of the Oshawa store told the mother she would look into who had the phone before her daughter.

To the mother, the manager had missed the point: People are allowed to have adult pornography on their phones but it's up to Bell to erase it.

The woman was offered a free cellphone but declined because she said her daughter is eligible for a free one in December.

After receiving a chronology of the communications the woman had exchanged with Bell representatives, a company spokesman said she could not comment on the situation Thursday without looking into it further.

"Finding somebody to talk to, it's like, you can't speak to managers, you can't," the woman said. "It's ridiculous."

tamara.cherry@sunmedia.ca