Tim Hortons wouldn't let boy call 911

A Tim Hortons is pictured in this QMI Agency file photo. (LYLE ASPINALL/QMI Agency)

A Tim Hortons is pictured in this QMI Agency file photo. (LYLE ASPINALL/QMI Agency)

Kate Dubinski, QMI Agency

, Last Updated: 3:34 PM ET

LONDON, Ont. — Tim Hortons said it will review its policies with employees after a teenager had an asthma attack in a London restaurant and wasn't allowed to use a store phone to call 911.

And when paramedics arrived at an exit-only door on Sunday afternoon, employees didn't let them in.

"He was visibly in distress," said Kali Sproat, who used her cellphone to call 911.

"The employee asked, 'What do you want?' kind of rudely. He said 'Help. Phone.' But she told him the phones weren't for customers — there was a pay phone across the street.

"They didn't ask if he needed help. The whole time, not one of them came out from behind the counter to see if he was OK," Sproat said.

He was eventually taken away by ambulance.


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