OTTAWA - Gary Cartwright doesn't owe Rogers anything.
Soon after QMI Agency wrote about the $1,288 bill Cartwright - who has multiple sclerosis and is fighting cancer - received for charges in the months after his home burned down, Rogers reached out to try and rectify the situation.
"Thank you for bringing this to our attention," Luiza Staniec, Roger's public relations manger, said in an e-mail.
She said the company had reviewed Cartwright's file and would "be contacting him to offer our apologies and to discuss the steps we've taken to resolve the matter."
Cartwright, who is confined to a wheelchair, said he received several messages from a Rogers VP after his story came out.
"(The VP) said he was going to erase everything," Cartwright said of the charges.
The issue isn't completely resolved, as Cartwright still plans to call the collections agency to which Rogers forwarded his account to make sure it was cleared up on their end, too.
While he's happy the bill - which was for services he disconnected the week after the blaze - is being taken care of, he wished it hadn't required media exposure to get the ball rolling.
Cartwright was adamant from the beginning he was telling his story in the hopes that others wouldn't find themselves in a similar predicament.
He had said he wasn't going to give the collections agency a dime, but was concerned about how easily it seemed somebody's credit could be damaged by an erroneous cable bill.
"It's not just me, other people are dealing with it," he said.Follow @Canoe