Ombud flooded with Hydro One customer complaints

Ontario ombudsman Andre Marin announces an investigation into Hydro One billing practices during a...

Ontario ombudsman Andre Marin announces an investigation into Hydro One billing practices during a Queen's Park media conference on Tuesday, February 4 2014. (Antonella Artuso/Toronto Sun)

Antonella Artuso, Queen's Park Bureau Chief

, Last Updated: 11:30 PM ET

Ontario ombudsman Andre Marin's office has been flooded with calls from upset Hydro One customers since announcing a special investigation into the publicly owned utility.

More than 500 complaints were received between 11 a.m. and 5 p.m. Wednesday, bringing the total to more than 1,000.

“Just finishing answering @HydroOne calls with the Early Resolution Officers. Got first hand earful of the distress ppl are feeling,” Marin tweeted. “Extremely high volume of complaints coming in thru web, mobile devices and calls.”


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