Hydro One complaints piling up: Marin

Ontario Ombudsman Andre Marin. (Michael Peake/QMI Agency)

Ontario Ombudsman Andre Marin. (Michael Peake/QMI Agency)

Antonella Artuso, QMI Agency

, Last Updated: 4:29 PM ET

Public concern over Hydro One’s billing practices and customer service has generated almost 2,200 complaints to Ontario Ombudsman André Marin.

Since launching an investigation Tuesday, the office has received more than 1,500 complaints, on top of the hundreds that have come in since last April.

Marin tweeted that there has been a “tsunami” of Hydro One cases, and staff members who have been around since the 1970s say “they’ve never seen anything like it.”

Hydro One CEO Carmine Marcello has promised the organization’s full co-operation, Marin said.

The ombudsman said that his office had been “stonewalled” in the past when trying to resolve public complaints about Hydro One, which is owned by Ontarians.

Marin likened it to “wrestling with a slippery pig.”

Hydro One usually makes the infamous top 10 complaint list at the ombudsman’s office but the number has gone up sharply in the past year, he said.


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