OTTAWA -- Dear Mr. Marin,
Glad to hear youíre looking into the issue of hydro billing. Understand youíre looking for stories.
I have a few, although before we start Iíd like to ask a question, if I may.
I realize being the Ombudsman of Ontario is a big-pants job that keeps you busy, a lot on your plate and all that, but I just have to ask ó where have you been?
I would have thought we were past stories. Will this honestly come as news to you that people across Ontario are battling Hydro One just to get an honest and accurate account of how much energy they use and what they owe?
You already know this. You say as much.
So why not investigate other matters. Like why does hydro cost so much in Ontario? Why are so many people at Hydro One getting rich? And is there a better flipping way of doing this?
But I digress. You want stories.
Iíll start with Rick Guindon of Cumberland. I know heís been trying to reach you.
In September of last year Guindon received four separate hydro bills from Hydro One. The smallest was for $129.92, the largest $1,233.92.
The bills were for a small cottage he owned. When he compared the bills to his home in Cumberland, his cottage was costing him more.
He also didnít know which bill he was supposed to pay. So he phoned Hydro One to ask about all this and he was told ó the solution to the problem ó just pay the highest bill.
Pay the highest bill, you are about to learn, is often the default position of customer service representatives at Hydro One. Iíll introduce you now to Bill Kemp.
Kemp is from Ottawa, runs a seasonal restaurant in Prince Edward County, and last year received a one-time bill from Hydro One for $11,244.97.