Hydro One's overbilling powers on despite ombud probe

Ontario smart meter. (Dave Abel/QMI Agency)

Ontario smart meter. (Dave Abel/QMI Agency)

Christina Blizzard, QMI Agency

, Last Updated: 11:52 PM ET

TORONTO - Simone Laferriere couldn’t believe her eyes when she opened her Hydro One bill for December.

“Here’s what you owe — $1,015.17,” proclaimed the statement.

Not just that, she had signed up for pre-authorized payment, so the giant utility automatically scooped the money right out of her bank account.

She’s part of a growing number of Hydro One customers who’ve had huge, random bills.

Worse, customers aren’t getting a refund for errors — they get a credit on future bills.

In 2012, Laferriere and her husband, Andre, were paying $392 each month.


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