Hydro One last in customer service

(QMI Agency Files)

(QMI Agency Files)

Christina Blizzard, QMI Agency

, Last Updated: 7:56 AM ET

TORONTO -- Frank Mueck bought a cottage property last July in the French River area, near Sudbury.

He spent the next four months fixing it up and moved in November.

He's still waiting for an electricity bill from Hydro One.

He called the utility, which provided an account number and told him to go online.

He did that -- and found the account didn't exist.

Mueck, a professor at a Sudbury-area college, kept waiting.

In frustration in January, he called provincial ombudsman Andre Marin, who passed on his complaint to the Ontario Energy Board, which oversees Hydro One.

He got action -- in the shape of a form letter inquiring about his problem.

When he finally got a call from Hydro One, they asked him to read the meter.

He protested that he wants an accurate reading, with time-of-use power consumption.

He still hasn't had a bill since July of last year.

"You have to tell me how much I've used off peak and on peak, otherwise I'm not paying anything," Mueck told the customer service agent.

"Show me a bill."

He was told to pay what he thought he owed, but he declined.

"I expect to see everything detailed every month," he said. "Why would I pay a hypothetical amount? Based on what?

"Why would I give you any money? Give me a bill," he told them.


Videos

Photos