Air Canada investigates baggage drop video

A bag is dropped from an unseen Air Canada employee. (YouTube/TheDStewart99)

A bag is dropped from an unseen Air Canada employee. (YouTube/TheDStewart99)

QMI AGENCY

, Last Updated: 9:49 AM ET

Air Canada says it has launched an investigation after one of its passengers posted a video online that shows a baggage handler dropping bags from the top of a staircase to a baggage bin below.

Global News reports Dwayne Stewart of Abbotsford, B.C., shot the video in a plane on the tarmac at Pearson Airport. He told the network the passengers on his Vancouver-bound flight were asked to check their carry-on luggage because there wasn’t enough room in the overhead compartments.

He looked out his window and started filming as a handler dropped several bags what he figures was about 20 feet.

“Sorry Air Canada, this is a fail,” he says while filming.

In a statement, Air Canada said it is “extremely disappointed by the actions” depicted in the video.

“This clearly goes against our standard baggage handling procedures which dictates that gate-checked bags are to be hand carried down to the ramp. An investigation into this has been launched.”


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