Air Canada says it has launched an investigation after one of its passengers posted a video online that shows a baggage handler dropping bags from the top of a staircase to a baggage bin below.
Global News reports Dwayne Stewart of Abbotsford, B.C., shot the video in a plane on the tarmac at Pearson Airport. He told the network the passengers on his Vancouver-bound flight were asked to check their carry-on luggage because there wasn’t enough room in the overhead compartments.
He looked out his window and started filming as a handler dropped several bags what he figures was about 20 feet.
“Sorry Air Canada, this is a fail,” he says while filming.
In a statement, Air Canada said it is “extremely disappointed by the actions” depicted in the video.
“This clearly goes against our standard baggage handling procedures which dictates that gate-checked bags are to be hand carried down to the ramp. An investigation into this has been launched.”